Security Ambassador

The Huntington, founded in 1919, is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Our mission is to support research and promote education in the arts, humanities, and botanical science while displaying and interpreting extraordinary resources for diverse audiences.

About the Role

In this part-time role (28 hours per week), you will observe and report safety and security hazards, detect damage to property and collections, and engage with visitors from diverse backgrounds in a welcoming and inclusive manner. This position operates under the supervision of a Security Supervisor and/or Assistant Manager, Security Operations.

Responsibilities

• Proactively engage, greet, and orient visitors while protecting collections on view.
• Adhere to institutional rules and policies, including those in The Huntington Staff Handbook.
• Run check-in for special events and public programs, managing lines and communicating updates.
• Maintain posts in gardens and galleries during public hours and events.
• Assist with fire/life safety protocols, including medical incidents or emergency situations.
• Participate in daily briefings, scheduled training, and curatorial walkthroughs of new exhibitions.
• Set up and strike wayfinding devices, ticketing signage, and visitor engagement collateral.
• Maintain up-to-date knowledge of institutional information through staff communications and meetings.
• Assist patrons with accessibility aids, including service animal accommodations per ADA guidelines.
• Perform other duties as assigned.

Requirements

• Ability to communicate clearly in person, in writing, and via radio.
• Flexible schedule, including overtime, evenings, and weekends.
• Friendly and outgoing disposition with strong communication skills for diverse visitors.
• Experience in customer service or hospitality; hospitality-oriented individuals preferred.
• Familiarity with The Huntington and interest in cultural property collections.
• Ability to handle fast-paced events and remain attentive during quieter times.
• Good judgment and willingness to act as a “first responder” in emergencies (e.g., earthquakes, medical incidents).

Working Conditions

• Requires standing for long periods (average 8 hours per shift) and wearing a radio earpiece.
• Must have visual acuity and ability to quickly identify and address safety/security concerns.
• Regular moderate physical mobility, including walking, climbing stairs, and standing for hours.
• May work outdoors in occasional inclement weather.
• Must be able to bend, twist, reach, and lift up to 30 pounds.
• May work in hazardous conditions associated with emergencies (e.g., inclement weather).

Pay

$19.25/hour (increases to $19.50/hour after successful completion of introductory period).

Benefits

• 403(b) retirement plan with employer matching.
• Generous paid time off, including annual leave, sick leave, and holidays.
• Staff discounts in The Huntington Store and restaurants.
• Free admission to various museums and cultural institutions.
• Free monthly passes to welcome family and friends to the grounds.