Security Alarm Center Specialist - 3rd Shift

About the Company

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants, and fuel through cutting-edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day.

About the Role

Provides burglary/intrusion alarm monitoring and emergency services dispatching for Speedway locations and Enon office complex; provides technical assistance and troubleshooting for burglary/intrusion alarm panel systems and components; supports Maintenance org in installing and programming alarm panels and related components; helps determine if the root cause of a problem is part of the security alarm system or programming; recommends resolution and orders replacement parts as needed; completes remote DVR surveys of store locations to address safety and security concerns.

Responsibilities

• Takes action to resolve incidents and requests in a professional, time-sensitive, customer-focused manner in accordance with company and Security Alarm Center policies and procedures.
• Monitor and process alarm signals for company-operated stores, offices, and warehouses (robberies, burglaries, late opens, etc.).
• Process and communicate details as they pertain to incidents occurring at store locations.
• Perform Live Store Tours (LST) utilizing store's DVR systems remotely.
• Respond/react to alerts related to fraudulent store transactions.
• Reads, interprets, and follows procedures described in the internal Knowledge Base.
• Initiates timely communication of critical events to Security Alarm Center Team Leads and Supervisor.
• Completes other duties, including special projects, as assigned by Management.
• Meets or exceeds key performance indicators of the role.
• Maintains a high degree of confidentiality.
• Available to work a variety of shifts, including weekends and holidays; understands the staffing expectations of working in a 24/7/365 environment; must be flexible within hours of operation and willing to work overtime.
• Provide assistance and support to Operations, Maintenance, and Asset Protection personnel.
• Data entry, general word processing, and administrative activities.

Requirements

• High School/GED required; Associate’s / 2-year degree preferred.
• 2+ years of relevant work experience.

Skills

• Ability to research and resolve issues.
• Ability to manage confidential employee information and adhere to strict data privacy standards in a mature, problem-solving, solutions-oriented manner.
• Capable of working in a high-energy, fast-paced, demanding environment.
• Perform documented complex tasks.
• Excellent verbal and written communication skills and the ability to remain calm in high-stress scenarios.
• Excellent interpersonal skills and the ability to work effectively across all levels of the business.
• Strong attention to detail and organizational skills.
• Ability to multi-task and prioritize tasks in a dynamic team-oriented environment.

Pay

$16.00 - $27.50 hourly.

Schedule

• Available to work a variety of shifts, including weekends and holidays.
• Understands the staffing expectations of working in a 24/7/365 environment.
• Must be flexible within hours of operation and willing to work overtime.
• Periodic mandatory overtime at 1.5x pay may be required in accordance with federal and applicable state and local laws.