Security Alarm Center Specialist - 2nd Shift

JOB SUMMARY

Promotes burglary/intrusion alarm monitoring and emergency services dispatching for Speedway locations and Enon office complex; provides technical assistance and troubleshooting for burglary/intrusion alarm panel systems and components; supports Maintenance org in installing and programming alarm panels and related components; helps to determine if the root cause of a problem is a part of the security alarm system or programming; recommends resolution and orders replacement parts as needed; completes remote DVR surveys of store locations to address safety and security concerns.

KEY DUTIES AND RESPONSIBILITIES

• Takes action to resolve incidents and requests in a professional, time-sensitive, customer-focused manner in accordance with company and Security Alarm Center policies and procedures.
• Maintains a high degree of confidentiality.
• Available to work a variety of shifts, including weekends and holidays; understands the staffing expectations of working in a 24/7/365 environment; must be flexible within hours of operation and willing to work overtime.
• Provides assistance & support to Operations, Maintenance and Asset Protection personnel.
• Data entry, general word processing and administrative activities.

EDUCATION AND EXPERIENCE

• Education: High School/GED Required, Associates / 2 Year Degree Preferred
• Years of Relevant Work Experience: 2+
• Years of Management Experience: NA

CERTIFICATIONS / LICENSES

• Certifications / Licenses: NA

SPECIFIC KNOWLEDGE AND SKILLS

• Ability to research and resolve issues
• Ability to manage confidential employee information and adhere to strict data privacy standards in a mature, problem-solving, solutions-oriented manner
• Capable of working in a high-energy, fast paced, demanding environment
• Perform documented complex tasks
• Excellent verbal and written communication skills and the ability to remain calm in high-stress scenarios
• Excellent interpersonal skills and the ability to work effectively across all levels of the business
• Strong attention to detail and organizational skills
• Ability to multi-task and prioritize tasks in a dynamic team-oriented environment

Pay

$16.00 - $27.50 Hourly