Security Administrative Associate

This position is located in Norfolk, Virginia. Shift: 05:30 AM - 2:30 PM.

About the Role

This position maintains a variety of industrial security and access information for employees, contractors, subcontractors, and government personnel. Processes and protects Personal Identifiable Information (PII) and sensitive information within guidelines. Responsibilities include personnel security, physical security, and government asset security. Informs supervisor of irregularities and proceeds with corrective action.

Responsibilities

• Provides support in maintaining record-keeping systems, databases, and spreadsheets; prepares special and/or recurring reports containing specialized or sensitive information.
• Coordinates and maintains records for issuing vehicle passes, badges, property control forms, camera and laptop passes.
• Responds to inquiries requiring comprehensive knowledge of government and company confidential access policies and procedures; interprets decisions and policies with other staff.
• Processes a variety of PII for employees, resource labor agencies, and subcontractors for receiving government-issued badges and installation access.
• Maintains records of obtaining badges for employees, including notification of renewal dates.
• Interacts face-to-face with visitors, customers, contractors, suppliers, and employees.
• Works closely with the government customer, contractors, and other company departments or divisions to coordinate special needs and/or ship or facility access requirements.
• Receives and screens phone calls and visitors, prioritizing and processing sensitive emails.
• Interfaces with on-duty security guards to coordinate access to the controlled industrial area (CIA).
• Assists with the implementation of CIA access to ensure compliance.
• Communicates with managers regarding ship locations and availability dates.
• Processes government spreadsheets using MS Excel.
• Protects PII and other sensitive information.
• Performs additional duties and responsibilities as required.

Requirements

• Regular, reliable onsite attendance is an essential function of this job.
• Ability to obtain a CAC or other government-issued badge.
• Flexible in work hours.
• Customer service focus.

Qualifications

• Typically has a high school diploma or equivalent; AA/AS plus 2 years of directly related experience or four to six years of directly related experience.
• Knowledge of resources to process industrial security policies and directives.
• Proven experience in databases, spreadsheets, and related government databases.
• Demonstrated ability to work well independently and as part of a team.
• Knowledge of Microsoft Office products.
• Excellent communication skills, both written and verbal.
• Bilingual is a plus.

Skills

• Strong communication skills, both written and verbal.
• Customer service skills designed to enhance the customer experience.

Accountability

Accountable to the Facility Security Officer for access control, record-keeping systems, and customer service.