Security Account Manager Retail

About the role

The Retail Account Manager position is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. They build, improve and maintain relationships with clients and employees, providing high-quality security services to protect people and property.

Responsibilities

• Supervise the day-to-day security operations of an assigned client site
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
• Build, improve and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Maintain or oversee maintenance of weekly operating schedules and completion of payroll for assigned security personnel
• Provide after-hour emergency response as required

Requirements

• Four year degree in Criminal Justice, Business Administration or related field is preferred
• Previous Contract Security, facilities management, military or law enforcement experience
• At least 2 years of business management/operations/supervisory experience (depending on size/scope of client)
• Ability to develop and grow customer relationships
• Experience in hiring, developing, motivating and retaining quality staff
• Outstanding interpersonal and communications skills required
• Ability to work in a team-oriented management environment with the ability to work independently
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
• Previous payroll, billing and scheduling experience preferred

Qualifications

• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude

Skills

• Staff Management
• Financial Management
• Integrity
• Problem Solving
• Conflict Management
• Time Management
• Customer Focus
• Timely Decision Making
• Motivating and Directing Others
• Drive for Results

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Pay

$72,820.80/Year

Schedule

Not specified