Securities Operations Associate I

What You Will Be Doing

• Reviews, analyzes, and interprets correspondence related to account maintenance
• Ensures loan applications comply with governmental regulations and requirements by reviewing complex legal documents and regulatory requirements (Loan Operations Analyst)
• Performs quality control on new and existing loans using internal reports and loan documentation to verify data input is correct and documents accurate and in regulatory compliance (Loan Operations Analyst)
• Communicates professionally with clients and third parties through multiple channels (phone, email, workflow tools)
• Researches and resolves internal and externally submitted account questions and problems
• Performs high risk task processing including maintenance on accounts having regulatory or monetary implications, e.g., payment/research corrections, credit bureau dispute research, Reg Z disputes, loan payoff processing, fee processing, loan modifications (Loan Operations Analyst)
• Meets production standards for account servicing tasks
• Completes account maintenance
• Processes loan payoff requests
• Processes paid loans
• Follows up on insurance information, and processes insurance on accounts
• Processes payments and payment exceptions
• Performs escrow analyses
• Prepares and executes annual escrow analyses
• Reconciliation
• Monitors daily reports and follows-up as required

Schedule

Monday-Friday, 1st shift.

What You Bring

• High school diploma or GED
• 2-3 years experience
• Excellent customer service skills that build high levels of customer satisfaction
• Ability to work a flexible schedule including evenings and weekends
• Excellent verbal and written communication skills
• Effective people skills and sensitivities when dealing with others

Added Bonus If You Have

• Banking or financial industry experience
• Experience working with basic technical issues in a banking environment

What We Offer You

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A competitive salary and benefits
• A work environment built on collaboration, flexibility, and respect
• Varied and challenging work to help you grow your technical skillset