Secretary - Rehab Administration - Full Time
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content to these headings. The posting doesn't have explicit headings but we must create sections based on content.
We need to decide which sections to include: About the role (intro paragraph). Responsibilities (essential functions). Requirements (education, license, cert, experience, computer skills, familiarity with EPIC, knowledge of medical terminology). Qualifications maybe same as requirements? Could combine. Skills maybe computer skills, people skills. Benefits (Why Choose Guthrie list). Pay (pay range). Schedule (Schedule & Coverage). Also maybe "Recognized as a Top Healthcare Employer" could be part of Benefits or separate? Could be part of Benefits or maybe a separate section like "About Guthrie". But we only have allowed headings list; we can use Benefits for that list, and maybe also include the recognition under Benefits or as part of About the role? The instruction: "include a section ONLY when the posting has real, specific content for it". So we need to decide.
We have content for: About the role (intro). Benefits (Why Choose Guthrie list). Recognized as a Top Healthcare Employer (list). Could combine both under Benefits? Might be okay to have Benefits section containing both lists. But we could also have a separate section like "About Guthrie" but not allowed heading. So we put under Benefits.
Schedule: we have Schedule & Coverage list.
Pay: we have pay range.
Responsibilities: essential functions (numbered list). Could also include other duties? Might be part of responsibilities.
Requirements: education, license & cert, experience, computer skills, familiarity with EPIC, knowledge of medical terminology.
Skills: maybe people skills, communication skills, accountability, teamwork, patient centeredness, etc. But we could incorporate into Requirements or Responsibilities. To avoid thin sections, we can combine Skills into Requirements or Responsibilities. The instruction: "Prefer a few substantive sections over many thin ones." So we likely have sections: About the role, Benefits, Schedule, Pay, Responsibilities, Requirements. That's six sections.
We must not repeat job title as heading. No Job ID.
We must use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. Remove boilerplate etc. The posting includes no cookie/navigation etc.
We need to format lists: For Why Choose Guthrie: bullet list with dash items. For Recognized as a Top Healthcare Employer: bullet list. For Schedule & Coverage: bullet list. For Essential Functions: numbered list (1., 2., ...). For Other Duties: numbered list.
We need to decide where to put Other Duties. Could be part of Responsibilities as additional responsibilities. Could be separate but we want few sections. Could add to Responsibilities as a sublist? But we must preserve all info. We could include Other Duties under Responsibilities as a separate
maybe with heading? But we cannot add extra headings. Could just include as another under Responsibilities section without a heading. That's okay: we can have multiple inside a section.
Similarly, Education, License & Cert and Experience could be combined into Requirements section as items.
We need to ensure we don't create sections with filler like "commensurate with experience". We have actual content.
Now craft HTML.
Structure:
About the role
If you thrive in a fast-paced environment and love staying organized, this role is for you. As a secretary at Guthrie, you'll be at the center of daily operations, managing information, and supporting a dynamic healthcare team.
Benefits
- Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options
- Employee Assistance Program – Confidential support for personal and professional well-being
- Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage
- PTO Starts on Day 1
- Friendly, Inclusive Work Family – Be part of a team that feels like home
Recognized as a Top Healthcare Employer: Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including:
- Best Places to Work 2025
- Modern Healthcare
- America's Greatest Workplaces in Healthcare 2025, 2026
- Newsweek
- America's Best-In-State Employers (PA) 2025
- Forbes - America's Best Employers for Healthcare Professionals 2025
- Forbes - America's Best Employers for Women 2025
But note: The "Recognized as a Top Healthcare Employer:" line is prose then list. We could keep as then
. That's fine.
Schedule
- Full Time, Day Shift
But the posting says "Schedule & Coverage: - Full Time, Day Shift Position Summary:" Actually the line: "Schedule & Coverage: - Full Time, Day Shift Position Summary:" It seems the schedule is just Full Time, Day Shift. So we list that.
Pay
The pay range for this position is $17.50-$27.15/hr. based on experience.
Responsibilities
- Communicate and demonstrate a professional image/attitude for patients, families, clients, coworkers, and others.
- Maintaining patient confidentiality per policy.
- Coordinate therapy staff schedules to ensure appropriate caseloads. Schedule patients according to the patient’s individual needs while providing ample evaluation and/or treatment time for the therapist.
- May be responsible for editing therapy team templates at the direction of department management.
- Manage all calls and messages entering the department.
- Coordinate all incoming and outgoing mail for the department.
- Verify insurance eligibility prior to evaluation for all insurances; provide information required to specific companies’ insurance for additional patient visits.
- Assists in compiling financial, statistical data and reports as assigned. Consistently collecting co-pays and prior balances due at time of Registration and/or Check-In.
- Manage referral work queues to ensure rapid turnaround of referrals for patients to be scheduled without delay as well as managing wait list for rehab specialty services.
- Manage electronic medical record (EMR) chart for all appropriate documentation including ensuring following appropriate regulatory process for Plan of Treatment/Plan of Care as related to Signature Deficiency Process.
- Scanning information into EMR that is not received electronically. Anticipates and assists staff needs by gathering records, reports, correspondence, or other specific information as appropriate.
- Responsible for daily cash-out and balancing in accordance with departmental guidelines.
- Order departmental supplies as needed and prepare various documents as required.
- Complete scheduling and registration process for all supported outpatient departments.
- Demonstrates effective time management by prioritizing workload and maintains flexibility to handle urgent requests as they arise.
- Entry of maintenance and IT requests.
- Assist with transferring and ambulating patients under staff supervision and direction if needed.
- Maintain cleanliness of department including monitoring cleaning and/or temperature logs if indicated.
Other Duties
// but we said we avoid extra headings. However we need to include Other Duties content. Could we incorporate under Responsibilities as another ? But we already used for essential functions. We could add another under Responsibilities without a heading. That would be okay: we can have multiple lists under same section. So we can add another for Other Duties under Responsibilities.
Thus after the essential functions , we add another for Other Duties.
But we need to label it? Not required; we can just put the list. However to preserve meaning, maybe we add a heading like "Other Duties:" but that would be a heading-like text but not an
. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings like
with bold? But safer to avoid extra headings. We can just include the list as part of Responsibilities.
Thus after essential functions
, we add another for Other Duties.
Now Requirements section:
Requirements
- High school Diploma/GED required. Graduation from a medical office assistant school preferred.
- The incumbent shall have demonstrated experience in working as a secretary with patients and/or customers. Possessing excellent people skills is necessary.
- Computer skills required. Familiarity with EPIC system preferred. Knowledge of Medical Terminology preferred.
We could also include "Excellent communication skills" from position summary but that's more responsibility. We'll keep as is.
Now we need to ensure we didn't miss any substantive info: The "Position Summary:" paragraph after Schedule & Coverage: "The incumbent shall be responsible for providing direct support to all rehab staff consistent with Guthrie’s service excellence standards. The incumbent must have excellent communication skills and demonstrate accountability for and contribution to the development of departmental initiatives, including to but not limited to all EPIC related patient registration, collections, scheduling, insurance verification, quality improvement (Focus on Therapeutic Outcome- FOTO), problem solving, and productivity enhancement. The rehab secretary will continually demonstrate patient centeredness, teamwork, and excellence in the daily performance of duties."
We missed that! That's important. Where to put? Could be part of About the role or Responsibilities. Probably under Responsibilities as an overview. We could add a before the list under Responsibilities describing the position summary. Or we could add to About the role. Since About the role already has intro paragraph, we could add another
there. But better to put under Responsibilities as it's about duties. Let's add a
after the heading Responsibilities before the ordered list.
Thus:
Responsibilities
The incumbent shall be responsible for providing direct support to all rehab staff consistent with Guthrie’s service excellence standards. The incumbent must have excellent communication skills and demonstrate accountability for and contribution to the development of departmental initiatives, including to but not limited to all EPIC related patient registration, collections, scheduling, insurance verification, quality improvement (Focus on Therapeutic Outcome- FOTO), problem solving, and productivity enhancement. The rehab secretary will continually demonstrate patient centeredness, teamwork, and excellence in the daily performance of duties.
... essential functions ...
... other duties ...
Now we need to ensure we didn't duplicate any content. The "Position Summary:" is now used.
Now check we haven't missed: "Why Choose Guthrie:" list we included. "Recognized as a
- for any list of duties/requirements/benefits. Use
for prose. We need to preserve all substantive information; do not invent or summarize away detail. Remove boilerplate etc. The posting includes no cookie/navigation etc. We need to format lists: For Why Choose Guthrie: bullet list with dash items. For Recognized as a Top Healthcare Employer: bullet list. For Schedule & Coverage: bullet list. For Essential Functions: numbered list (1., 2., ...). For Other Duties: numbered list. We need to decide where to put Other Duties. Could be part of Responsibilities as additional responsibilities. Could be separate but we want few sections. Could add to Responsibilities as a sublist? But we must preserve all info. We could include Other Duties under Responsibilities as a separate
- maybe with heading? But we cannot add extra headings. Could just include as another
- Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options
- Employee Assistance Program – Confidential support for personal and professional well-being
- Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage
- PTO Starts on Day 1
- Friendly, Inclusive Work Family – Be part of a team that feels like home
- Best Places to Work 2025
- Modern Healthcare
- America's Greatest Workplaces in Healthcare 2025, 2026
- Newsweek
- America's Best-In-State Employers (PA) 2025
- Forbes - America's Best Employers for Healthcare Professionals 2025
- Forbes - America's Best Employers for Women 2025
- Full Time, Day Shift
- Communicate and demonstrate a professional image/attitude for patients, families, clients, coworkers, and others.
- Maintaining patient confidentiality per policy.
- Coordinate therapy staff schedules to ensure appropriate caseloads. Schedule patients according to the patient’s individual needs while providing ample evaluation and/or treatment time for the therapist.
- May be responsible for editing therapy team templates at the direction of department management.
- Manage all calls and messages entering the department.
- Coordinate all incoming and outgoing mail for the department.
- Verify insurance eligibility prior to evaluation for all insurances; provide information required to specific companies’ insurance for additional patient visits.
- Assists in compiling financial, statistical data and reports as assigned. Consistently collecting co-pays and prior balances due at time of Registration and/or Check-In.
- Manage referral work queues to ensure rapid turnaround of referrals for patients to be scheduled without delay as well as managing wait list for rehab specialty services.
- Manage electronic medical record (EMR) chart for all appropriate documentation including ensuring following appropriate regulatory process for Plan of Treatment/Plan of Care as related to Signature Deficiency Process.
- Scanning information into EMR that is not received electronically. Anticipates and assists staff needs by gathering records, reports, correspondence, or other specific information as appropriate.
- Responsible for daily cash-out and balancing in accordance with departmental guidelines.
- Order departmental supplies as needed and prepare various documents as required.
- Complete scheduling and registration process for all supported outpatient departments.
- Demonstrates effective time management by prioritizing workload and maintains flexibility to handle urgent requests as they arise.
- Entry of maintenance and IT requests.
- Assist with transferring and ambulating patients under staff supervision and direction if needed.
- Maintain cleanliness of department including monitoring cleaning and/or temperature logs if indicated.
- High school Diploma/GED required. Graduation from a medical office assistant school preferred.
- The incumbent shall have demonstrated experience in working as a secretary with patients and/or customers. Possessing excellent people skills is necessary.
- Computer skills required. Familiarity with EPIC system preferred. Knowledge of Medical Terminology preferred.
- under Responsibilities section without a heading. That's okay: we can have multiple
- inside a section.
Similarly, Education, License & Cert and Experience could be combined into Requirements section as
- items.
We need to ensure we don't create sections with filler like "commensurate with experience". We have actual content.
Now craft HTML.
Structure:
About the role
If you thrive in a fast-paced environment and love staying organized, this role is for you. As a secretary at Guthrie, you'll be at the center of daily operations, managing information, and supporting a dynamic healthcare team.
Benefits
Recognized as a Top Healthcare Employer: Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including:
then
- . That's fine.
Schedule
Pay
The pay range for this position is $17.50-$27.15/hr. based on experience.
Responsibilities
Other Duties
// but we said we avoid extra headings. However we need to include Other Duties content. Could we incorporate under Responsibilities as another- ? But we already used
- for essential functions. We could add another
- under Responsibilities without a heading. That would be okay: we can have multiple lists under same section. So we can add another
- for Other Duties under Responsibilities.
Thus after the essential functions
- , we add another
- for Other Duties.
But we need to label it? Not required; we can just put the list. However to preserve meaning, maybe we add a
heading like "Other Duties:" but that would be a heading-like text but not an
. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings like
with bold? But safer to avoid extra headings. We can just include the list as part of Responsibilities. Thus after essential functions
- , we add another
- for Other Duties.
Now Requirements section:
Requirements
before the list under Responsibilities describing the position summary. Or we could add to About the role. Since About the role already has intro paragraph, we could add another
there. But better to put under Responsibilities as it's about duties. Let's add a
after the heading Responsibilities before the ordered list. Thus:
Responsibilities
The incumbent shall be responsible for providing direct support to all rehab staff consistent with Guthrie’s service excellence standards. The incumbent must have excellent communication skills and demonstrate accountability for and contribution to the development of departmental initiatives, including to but not limited to all EPIC related patient registration, collections, scheduling, insurance verification, quality improvement (Focus on Therapeutic Outcome- FOTO), problem solving, and productivity enhancement. The rehab secretary will continually demonstrate patient centeredness, teamwork, and excellence in the daily performance of duties.
- ... essential functions ...
- ... other duties ...