Secretary/Receptionist - York County District Attorney's Office

Status: Full-Time, Non-Exempt / Hourly

About the role

This full-time Secretary / Receptionist position will assist the District Attorney and staff with the efficient and accurate processing of all incoming phone calls and mail. This individual will serve as the initial point of contact for all walk-in visitors to the office.

Responsibilities

• Greets a wide range of visitors to the District Attorney’s Office and assists with directions, information, complaints, and meetings.
• Initiates, receives, and screens telephone calls; answers questions, provides essential information, and routes calls to appropriate staff or office.
• Receives and assists with complaints and requests from the public and District Attorney staff; researches inquiries and follows up to ensure satisfaction where possible.
• Receives facsimiles and electronic mail and processes inquiries and information based on importance and urgency.
• Prepares daily notification email of personnel availability.
• Accepts and records administrative fees and restitution per policy.
• Assists with other administrative tasks as needed.

Requirements

• High School Diploma.
• Minimum of 1 year experience in an office setting.
• Valid Driver’s License.
• Must be 18 years of age.
• Must be able to provide proof of U.S. Citizenship or legal right to work in the United States.
• Must be able to utilize a computer and adapt to new technology.

Skills

• Ability to apply confidentiality and considerable independent judgment.
• Provide general office support with a variety of clerical activities and related tasks.
• Articulate and concise communication.
• Ability to diffuse tense situations.
• Ability to be empathetic in order to relay, exchange, or obtain important information.
• Ability to handle information of a sensitive and confidential nature.
• Ability to maintain patience and display tact, compassion, and understanding when dealing with demanding employees, citizens, attorneys, public officials, media, or others.
• Ability to work in a team and independently as needed.
• Consistently maintain a professional demeanor.
• Excellent time management.
• Excellent communication skills.
• Strong attention to detail.
• Must be able to work in a high-paced environment and handle multiple tasks simultaneously.
• Familiarity with Microsoft Office Suite is a plus but not required.

Pay

$18.21 - $20.09 hourly

Schedule

A normal work schedule is required based on the needs of the office. Overtime and evening hours are limited.

Environmental Conditions

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit for long periods of time; walk; use hands to type in a repetitive motion; and reach with hands and arms. Occasionally lifts 25 pounds or more. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.