Secretary, Medical Admin, Sr. (Pain Clinic) - 40 hours, days

About the role

This position is open to current UMass Memorial Health caregivers. Applications should be submitted through Workday.

Responsibilities

• Transcribes medical reports for physicians from dictation.
• Produces correspondence, reports, memos, etc. from dictation drafts, models, etc.
• Proofreads and corrects material.
• Composes, or selects standard form letters for physicians' responses to routine inquiries and procedures.
• Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc.
• Accurately registers and updates patient information on computer-based systems.
• Notifies physicians or supervisor of priority items.
• Schedules meetings for physicians.
• Serves as receptionist.
• Greets visitors and/or patients.
• Ascertains their needs, and provides information as required.
• Provides quality customer service.
• Receives patient care related visits and phone calls, provides routine information, identifies problem-related priorities.
• Responds to emergency needs to interrupt or contact physician and/or clinicians, based on physician's guidelines.
• Refers matters to appropriate person within department.
• Issues and verifies patients' managed care referrals.
• Assists patients and insurers in resolving referral issues.
• Assembles patients' charts for physicians for scheduled patient visits.
• Verifies patient's insurance coverage and eligibility.
• May escort patients to examination rooms and chaperone patients as required.
• Collections co-payments from patients for visits.
• Organizes and maintains physician's charge logs of professional services and submits to appropriate areas.
• Prepares encounter forms and may perform on-site charge entry processes, utilizing computer-based systems.
• Routes test results to appropriate physician or other team member.
• May processes standard business office paperwork, such as purchase requisitions, employment requisitions, employee time sheets, requisitions for supplies, expense vouchers, etc.
• Follows-up with personnel outside the medical office and UMMHC to expedite timely action and alleviate, or report delays as appropriate.
• May provide guidance to departmental personnel in medical office procedures.
• Performs efficient filing, maintenance and retrieval of confidential medical records.
• May assist in ensuring adequate office supplies and basic maintenance of office equipment.
• May provide work guidance to clerical staff.
• Collates, faxes, files, and distributes and retrieves documents and mail.
• Records and relays messages.
• Complies with established departmental policies, procedures, and objectives.
• Demonstrates use of quality improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Performs other similar and related duties as required or directed.

Qualifications

• High School diploma, additional specialized medical secretarial/medical office training and 1-2 years of medical secretarial/administrative support experience.
• Software used: Word processing, spreadsheet, Medi-Tech, IDX, Lynx, etc.

Benefits

The final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Pay

$19.74 - $33.59

Schedule

Monday through Friday Scheduled Hours 8:00AM-4:30PM Shift 1 - Day Shift, 8 Hours (United States of America) Hours 40