SECRETARY, MEDICAL ADMIN SR (Outpatient Psych) - 40 hours, days

Major Responsibilities

• Coordinates medical office activities and staff as assigned.
• Trains and schedules the work of assigned employees.
• Recommends and implements processing improvements and new procedures.
• Makes travel arrangements for trips, conferences, etc.
• Schedules and coordinates patient visits and medical procedures.
• Coordinates internal and external meetings.
• Greets visitors and patients, providing standard information and referring matters as needed.
• Fosters quality customer service.
• Processes patient-care related phone calls, providing routine information and referring matters to appropriate personnel.
• Identifies and responds to problem-related priorities, contacting physicians and clinicians as necessary.
• Issues and verifies patients' managed care referrals.
• Registers patients for each visit, maintaining records and making daily cash deposits.
• Performs on-site charge entry processes and relays/submits forms to the billing office.
• Processes standard and non-standard business office administrative paperwork.
• Follows-up with personnel outside the medical office and UMMHC to expedite timely action.
• Provides guidance to departmental personnel on medical office and UMMHC administrative policies and procedures.
• Coordinates retrieval of medical records.
• Ensures adequate inventory of office supplies and basic maintenance of office equipment.
• Coordinates basic set up and maintenance of office personal computers and associated equipment.
• Ensures timely service.
• Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
• Ensures compliance with health and safety requirements and with regulatory agencies such as DPH, etc.

Position Qualifications

• High School diploma.
• 6-12 months additional specialized medical secretarial/medical office training.
• 2-3 years of medical secretarial/administrative support experience.
• Proficiency in software used: Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc.