Secretary I Radiology - Part Time - Day

About the role

Interacts with patients and communicates with personnel from various departments and support services as well as the public and department co-workers. Provides administrative and clerical support to the Radiology department.

Responsibilities

• Communicates with patients and personnel in a courteous/professional manner.
• Takes accurate and complete telephone messages and transfers calls to the appropriate party.
• Performs duties with little or no supervision, maintaining clerical supplies and ordering as necessary.
• Demonstrates resourcefulness in completing daily tasks and special projects.
• Greet/assists guests/customers in processing and completing paperwork.
• Uses computer systems including hospital EMR, PACS, and other network systems.
• Maintains distribution of additional billing information and collects and forwards necessary documents.
• Accurately and properly schedules outpatient appointments, ensuring appropriate clinical, demographic, and financial documentation.
• Supports other team members by assisting with test ordering, result processing, copying, filing, mailing, telephone calls, film/report/CD retrieval/printing/faxing, and releasing medical information.
• Maintains consistent records for billing and appropriate tracking, including activating accounts, managing patient in/out status, film sign-out/sign-in logs, responding to film requests, and rescheduling guests/customers.
• Ensures the work area and patient waiting areas are neat, clean, and properly stocked with supplies.
• Schedules guests/customers appropriately based on physician scripts, providing instructions for pre-registration and specific test preparation.
• Performs administrative duties related to scheduling appointments, patient instructions, record maintenance, reception of patients, and other administrative tasks as required.
• Assists in rendering services and/or assistance to patients based on their needs and abilities, modifying care according to developmental/age, cultural, and language considerations.
• Identifies patient needs and modifies care accordingly, communicating with patients, parents, and caregivers at their level.
• Performs daily clerical duties using EPIC, PACS, Teletracking System, computer systems, patient scheduling, and other computer systems as needed.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

• High School diploma, general equivalency diploma (GED), or GED equivalent programs.
• Excellent written and verbal communication skills.
• Proficient computer skills, including Microsoft Office and/or Google Suite platforms.