Seaway Residential Concierge

About the role

The Seaway Residential Concierge position is part of the Residence team, and provides a warm, welcoming presence at the front desk. Our job is to ensure we are offering the best of luxury lifestyle living. The Seaway Residence Concierge has a unique opportunity to connect with, and know what matters most to our homeowners, allowing you to provide genuine, intuitive, and personalized service.

You will need a wealth of knowledge and experience to assist the residents with their many needs and requests. Often this role will include making reservations in high demand restaurants, or providing suggestions for exclusive and unique experiences for entertaining their guests in the city. This requires a genuine desire to manage the details and ensure execution to the highest standards.

Responsibilities

• Efficiently manage the front desk operation including; welcoming homeowners and their guests, directing vendors, deliveries and outside services, handle phone inquiries and communicate with leadership on priorities and residents’ requests and feedback.
• Remain current on what activities are available in the city, i.e. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc.
• Establish close contacts to provide information, ticketing, reservations, etc. for residents.
• Cook up with the hotel for any resident request for services, reservations, or guest accommodations.
• Ensure clear communication between the hotel team and Seaway Residence team to give a seamless experience for the residents.

Requirements

• Previous experience in a luxury residential property.
• A strong knowledge of the city, and the ability to match recommendations to the residents’ expectations.
• An attention to detail, and a commitment to successful execution of requests.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service environment.
• Strong organizational skills.
• Ability to multi-task and prioritize effectively.

Skills

• Customer service skills.
• Attention to detail.
• Knowledge of local area attractions and events.
• Ability to make reservations and coordinate services.

Benefits

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Complimentary Parking.

Pay

• Full time, flexible schedule; days, evenings, overnights, weekends, and holidays.

Schedule

• US work authorization is required.