Hotel Concierge

About the role

Under the direction of the Supervisor Front Desk, the Concierge consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity. Designs and coordinates experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations, while meeting Forbes Travel Guidelines. Partners closely with other departments to anticipate guest requests and extend appreciation for guest loyalty through personalized service.

Responsibilities

• Provides the highest services standards to guests during all interactions.
• Initiates and responds to in-person and phone contact with guests to ensure all reservations for hotels