Seasonal (Temporary) Customer Service Call Center Agent

About the role

This is a seasonal (temporary) role ending on December 8, 2026 or early 2027, based on performance. It is not a typical customer service role but rather supports members, especially those over 65, in navigating health insurance decisions.

Responsibilities

• Handle inbound and outbound calls lasting 15–30 minutes
• Support members in understanding and confirming insurance application details
• Communicate clearly, calmly, and compassionately, especially with older adults
• Follow required scripts and compliance guidelines while sounding conversational
• Protect sensitive Personal Health Information (PHI) at all times
• Take ownership of each interaction to ensure members fully understand next steps

Requirements

• Comfort supporting customers who may feel anxious or confused
• Empathy, patience, and professionalism throughout long or consecutive calls
• Strong attention to detail and commitment to accuracy
• Ability to learn quickly and adapt to structured tools and systems
• Integrity and respect for confidentiality

Schedule & Work Environment

• Full-time, 8-hour shifts
• Shifts between 8:00 am – 11:00 pm ET
• Your most likely shift will be 12p-8:30pm EST
• Weekend availability required (working at least one weekend day)
• 100% remote with a private, quiet workspace
• Hard-wired high-speed internet required

What You Bring

• A high school diploma or equivalent
• One year of customer service experience (phone-based preferred)
• Clear and professional phone communication skills
• Comfort using multiple computer systems
• Ability to stay focused and engaged during high call volume
• English and bilingual candidates encouraged to apply

Pay

Not specified

Schedule

Not specified

Benefits

Not specified

Skills

Not specified

Benefits

Not specified

Equal Opportunity Employer

TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.