Seasonal (Temporary) Customer Service Call Center Agent

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement, and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.

About the role

This is not a typical customer service role. As a Member Care Representative at TRANZACT, you’ll support members—many over the age of 65—as they navigate important and sometimes stressful health insurance decisions. If you’re someone who is patient, detail-oriented, and takes pride in guiding people through complex information with care and accuracy, this role may be a strong fit.

Seasonal (temporary) role ending 12/8/2026 or early 2027 (based on performance).

Responsibilities

• Handle inbound and outbound calls lasting 15–30 minutes
• Help members understand and confirm insurance application details
• Communicate clearly, calmly, and compassionately—especially with older adults
• Follow required scripts and compliance guidelines while sounding conversational
• Protect sensitive Personal Health Information (PHI) at all times
• Take ownership of each interaction to ensure members fully understand next steps

Requirements

• Comfort supporting customers who may feel anxious or confused
• Empathy, patience, and professionalism throughout long or consecutive calls
• Strong attention to detail and commitment to accuracy
• Ability to learn quickly and adapt to structured tools and systems
• Integrity and respect for confidentiality

Qualifications

• High school diploma or equivalent
• 1+ year of customer service experience (phone-based preferred)
• Clear and professional phone communication skills
• Comfort using multiple computer systems
• Ability to stay focused and engaged during high call volume

English and Bilingual candidates encouraged to apply.

Schedule

• Full-time, 8-hour shifts
• Shifts between 8:00 am – 11:00 pm ET
• Your most likely shift will be 12p-8:30pm EST
• Weekend availability required (you will be working at least one weekend day)

Work Environment

• 100% remote with a private, quiet workspace
• Hard-wired high-speed internet required