Seasonal (Temporary) Customer Service Call Center Agent

About the role

This is a seasonal (temporary) remote role ending 12/8/2026 or early 2027 (based on performance). As a Member Care Representative at TRANZACT, you’ll support members—many over the age of 65—as they navigate important and sometimes stressful health insurance decisions. This is not a typical customer service role; it requires patience, detail-orientation, and a commitment to guiding people through complex information with care and accuracy.

Responsibilities

• Handle inbound and outbound calls lasting 15–30 minutes
• Help members understand and confirm insurance application details
• Communicate clearly, calmly, and compassionately—especially with older adults
• Follow required scripts and compliance guidelines while sounding conversational
• Protect sensitive Personal Health Information (PHI) at all times
• Take ownership of each interaction to ensure members fully understand next steps

Requirements

• Comfort supporting customers who may feel anxious or confused
• Empathy, patience, and professionalism throughout long or consecutive calls
• Strong attention to detail and commitment to accuracy
• Ability to learn quickly and adapt to structured tools and systems
• Integrity and respect for confidentiality

Qualifications

• High school diploma or equivalent
• 1+ year of customer service experience (phone-based preferred)
• Clear and professional phone communication skills
• Comfort using multiple computer systems
• Ability to stay focused and engaged during high call volume

English and Bilingual candidates encouraged to apply.

Schedule

• Full-time, 8-hour shifts
• Shifts between 8:00 am – 11:00 pm ET (most likely shift: 12p-8:30pm EST)
• Weekend availability required (you will be working at least one weekend day)

100% remote with a private, quiet workspace and hard-wired high-speed internet required.

Pay

$15.50 per hour