Seasonal (Temporary) Customer Service Call Center Agent
TRANZACT · El Paso, TX · 2 days ago
OTHRContract
About the role
This is a seasonal Member Care Representative role at TRANZACT, ending around December 2026 or early 2027 based on performance. It's not a typical customer service role but rather one that supports members, especially those over 65, in navigating complex health insurance decisions.
Responsibilities
- Handle inbound and outbound calls lasting 15–30 minutes
- Support members in understanding and confirming insurance application details
- Communicate clearly, calmly, and compassionately, especially with older adults
- Follow required scripts and compliance guidelines while sounding conversational
- Protect sensitive Personal Health Information (PHI) at all times
- Take ownership of each interaction to ensure members fully understand next steps
Requirements
- Comfort supporting customers who may feel anxious or confused
- Empathy, patience, and professionalism throughout long or consecutive calls
- Strong attention to detail and commitment to accuracy
- Ability to learn quickly and adapt to structured tools and systems
- Integrity and respect for confidentiality
Schedule & Work Environment
- Full-time, 8-hour shifts
- Shifts between 8:00 am – 11:00 pm ET
- Your most likely shift will be 12p-8:30pm EST
- Weekend availability required (at least one weekend day)
- 100% remote with a private, quiet workspace
- Hard-wired high-speed internet required
What You Bring
- A high school diploma or equivalent
- One year of customer service experience (phone-based preferred)
- Clear and professional phone communication skills
- Comfort using multiple computer systems
- Ability to stay focused and engaged during high call volume
- English and bilingual candidates encouraged to apply
Pay
The pay details are not specified in the job posting.
Schedule
The schedule details are not specified in the job posting.
Benefits
The benefits details are not specified in the job posting.
Skills
The skills required are not explicitly listed in the job posting.
Benefits
The benefits details are not specified in the job posting.
Pay
The pay details are not specified in the job posting.