Seasonal (Temporary) Customer Service Call Center Agent

About the role

This is a seasonal Member Care Representative role at TRANZACT, ending around December 2026 or early 2027 based on performance. It's not a typical customer service role but rather one that supports members, especially those over 65, in navigating complex health insurance decisions.

Responsibilities

• Handle inbound and outbound calls lasting 15–30 minutes
• Support members in understanding and confirming insurance application details
• Communicate clearly, calmly, and compassionately, especially with older adults
• Follow required scripts and compliance guidelines while sounding conversational
• Protect sensitive Personal Health Information (PHI) at all times
• Take ownership of each interaction to ensure members fully understand next steps

Requirements

• Comfort supporting customers who may feel anxious or confused
• Empathy, patience, and professionalism throughout long or consecutive calls
• Strong attention to detail and commitment to accuracy
• Ability to learn quickly and adapt to structured tools and systems
• Integrity and respect for confidentiality

Schedule & Work Environment

• Full-time, 8-hour shifts
• Shifts between 8:00 am – 11:00 pm ET
• Your most likely shift will be 12p-8:30pm EST
• Weekend availability required (at least one weekend day)
• 100% remote with a private, quiet workspace
• Hard-wired high-speed internet required

What You Bring

• A high school diploma or equivalent
• One to two years of customer service experience (phone-based preferred)
• Clear and professional phone communication skills
• Comfort using multiple computer systems
• Ability to stay focused and engaged during high call volume
• English and bilingual candidates encouraged to apply