Seasonal Team Member

Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores and online platforms. We are committed to fueling the joy of creativity and celebration.

About the role

As a team member in our NWK-ROCKAWAY, NJ store, you will deliver friendly customer service, assist customers in shopping and locating products, and ensure a fast and friendly checkout experience. You will also participate in merchandise duties, including truck unloading, stocking, and maintaining store recovery standards.

Responsibilities

• Provide friendly customer service and help customers find what they’re looking for
• Ensure a fast and friendly checkout experience, including executing cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Interact with others in an accepting and respectful manner, promoting commitment to the organization’s vision and values
• Cross-trained in Custom Framing selling and production (preferred)
• Other duties as assigned

Requirements

• Retail and/or customer service experience preferred
• Ability to remain standing for long periods of time
• Ability to move throughout the store, including regular bending, lifting, carrying, reaching, and stretching
• Ability to lift heavy boxes and access high shelves by ladder or similar equipment
• Willingness to work in a public retail store setting, including climate-controlled public areas, non-climate-controlled stock rooms, and outdoor work (e.g., retrieving shopping carts or unloading trucks)
• Ability to work nights, weekends, and early mornings
• Must be at least sixteen (16) years or older

Pay

Total base pay range for this position: $15.92 - $18.50 per hour. This position may be eligible for overtime compensation in accordance with state and local laws.

Benefits

Michaels offers a range of benefits to support team members and their families, depending on position and eligibility. Benefits may include:

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts and access to partner discount programs