Seasonal Support Champion Associate, St Charles Town Center

About the Role

As a Seasonal Champion, you play a key role in creating a welcoming, energized, and customer-focused environment during our busiest time of year. You’ll lead by example—supporting your peers, driving a culture of service and sales across all channels, and helping maintain a clean, organized, and inspiring store. Whether sharing product knowledge, helping customers find their perfect item, training new colleagues, or stepping in to support store operations, you bring enthusiasm, adaptability, and a genuine passion for hospitality to every shift. Your leadership helps set the tone for the season and ensures customers and colleagues alike feel valued and supported.

Responsibilities

• Start each day with energy, setting a positive example by greeting teammates, ensuring the sales floor is clean and organized, and reviewing sales goals, new arrivals, and promotions.
• Lead on the sales floor by welcoming customers and new colleagues with genuine hospitality, engaging in friendly conversations, and building lasting relationships.
• Support onboarding efforts for new colleagues and foster a culture of consistent service.
• Maintain a shoppable space by recovering fitting rooms, updating signs and pricing, assisting with store operations, and helping with merchandise moves.
• Encourage the team to "Finish Strong" by reminding them to share Loyalty benefits, ensuring customers leave satisfied, and ending interactions with a sincere thank-you.
• Model collaboration, honesty, and care to support peers and improve team performance.
• Provide active supervision by circulating the sales floor, directing colleagues, and optimizing the customer experience to increase sales.
• Coordinate with store leadership to address operational challenges and adapt to various responsibilities, including opening/closing the building and back-of-house functions.

Requirements

• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Strong attention to detail in handling daily tasks, examining reports, and meeting business goals.
• Flexibility to support business needs, including days, evenings, weekends, and holidays, with regular attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors, including reading and understanding policies and safety rules in English.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level, with close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers, handheld equipment, cash registers, and processing register transactions.

Skills

• Leadership and active supervision.
• Collaboration and adaptability.
• Communication and interpersonal skills.
• Detail orientation and flexibility.

Benefits

• Competitive pay and performance-based incentives/bonuses.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts and access to earned wages anytime.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups and volunteer opportunities to build community.

Schedule

• Full-time colleagues are typically scheduled to work 30 or more hours per week.
• Part-time colleagues are typically scheduled 12-24 hours per week.
• All schedules include weekend shifts as a requirement.
• Hours depend on business needs and colleague availability.

About Us

Macy’s is more than just a store—we’re a story that has captured the hearts and minds of America for over 160 years. From innovations and traditions to iconic events like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade, we’ve been part of countless memorable moments. Join us and help write the next chapter in our story.