Seasonal Retail Receiving Support Associate, St Charles Town Center

Macy’s is more than just a store. We’re a story—one that’s captured the hearts and minds of America for more than 160 years. From innovations and traditions to inspiring stores and irresistible products, we’ve been part of memorable moments and milestones for countless customers and colleagues.

About the role

As a Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. You’ll handle receiving and organizing merchandise, picking, packing, and retrieving orders from back-of-house storage, delivering them curbside, and monitoring alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders. Your attention to detail, teamwork, and commitment to operational excellence will directly impact customer satisfaction and store performance.

This role goes beyond behind-the-scenes support—every day, you’ll interact with customers, greet shoppers warmly, resolve issues, and deliver orders with care. If you’re passionate about teamwork, reaching goals, and creating amazing experiences through genuine hospitality, this could be the perfect fit.

Responsibilities

• Receive, tag, and organize merchandise in the stockroom.
• Pick, pack, and retrieve orders for Buy Online Pickup In-Store (BOPS) and curbside delivery.
• Monitor alerts to ensure Ready on Time completion of BOPS orders.
• Greet customers warmly and resolve issues during interactions on the floor or at curbside.
• Maintain a shoppable sales floor by recovering merchandise, restocking, updating signs and pricing, and supporting merchandise moves.
• Collaborate with teammates to support daily operations and achieve sales goals.
• Organize the stockroom and complete orders at the end of the day to set up the team for success.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors in English.
• Comfort with collaborating with customers and colleagues to meet daily sales goals.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.

Qualifications

Essential Physical Requirements

• Constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 30 lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers, handheld equipment, cash registers, and processing register transactions.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Career growth through continuous learning and leadership development.
• Colleague Resource Groups for community building and volunteer opportunities.

Schedule

• Full-time colleagues typically work 30 or more hours per week.
• Part-time colleagues typically work 12–24 hours per week.
• All schedules include weekend shifts as a requirement.
• Hours depend on business needs and colleague availability.