Seasonal Recovery Champion Associate, St Charles Town Center

About the role

As a Seasonal Champion, you play a key role in creating a welcoming, energized, and customer-focused environment during our busiest time of year. You’ll lead by example—supporting your peers, driving a culture of service and sales across all channels, and helping maintain a clean, organized, and inspiring store. Whether sharing product knowledge, helping customers find their perfect item, training new colleagues, or stepping in to support store operations, you bring enthusiasm, adaptability, and a genuine passion for hospitality to every shift. Your leadership helps set the tone for the season and ensures customers and colleagues alike feel valued and supported.

Responsibilities

• Come in energized, wear your name badge with pride, greet teammates with warmth, and help ensure the sales floor is clean, organized, and ready for customers.
• Review sales goals, learn about new arrivals and top‑selling items, and stay up to date on trends and promotions.
• Welcome customers and new colleagues with genuine hospitality, make eye contact, and start friendly, personal conversations that build lasting relationships.
• Foster a welcoming culture by supporting onboarding efforts for new colleagues and setting the tone for consistent service from the start.
• Maintain a shoppable space by recovering fitting rooms, updating signs and pricing, helping with support functions in the store, and jumping in on merchandise moves.
• Help the team finish strong by reminding them to share Loyalty benefits, ensuring customers leave with everything they need, and ending each interaction with a sincere thank‑you (often using the customer’s name and adding a personal touch).
• Model collaboration, honesty, and care—supporting peers so the whole team can better serve customers and communities.
• Strive to improve every day, take pride in your work, achieve sales goals, and learn from each other to deliver individual and store results.

Skills

• Leadership: Provide active supervision by continually circulating the selling floor, directing colleagues and supporting daily priorities to optimize the customer experience and increase sales; redirect support as needed.
• Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.
• Collaboration: Coordinate with store leadership to identify and address operational challenges.
• Adaptability: Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back‑of‑house functions.
• Flexibility: Available to support the needs of the business including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Communication: Must be able to understand and communicate effectively with customers, co‑workers, and supervisors; read and understand employment policies and safety rules/procedures in English; be comfortable communicating and collaborating with customers and colleagues.
• Essential Physical Requirements: Talking, lifting, constant moving, standing, and reaching with arms and hands; standing for at least two consecutive hours; lifting at least 25 lbs.; stooping, kneeling, crouching, and climbing ladders; reaching, including above eye level; requires close vision, color vision, depth perception, and focus adjustment; frequent use of computers and other technology (handheld equipment, cash register) necessary to