Seasonal Stock Associate - UGG

About the role

As a Stock Associate at UGG, you play a critical role in the success of our stores by organizing inventory and creating safe, efficient stock areas. You’ll partner closely with the Stock Lead to receive and merchandise items, ensuring customers have the products they want when they need them. Working as part of a dynamic team, you’ll cooperate to achieve business goals while maintaining a positive, customer-focused environment.

Responsibilities

• Receive, store, pick, count, and distribute products and materials to meet store needs.
• Verify shipments upon arrival and handle discrepancies to keep inventory counts current and accurate.
• Assemble, pack, and ship transfers of merchandise between retail locations or distribution centers.
• Follow all stock processes and policies, maintain a neat and orderly stockroom, and practice safety and security measures to deter theft.
• Control damaged merchandise or mis-mate inventory in accordance with company standards.
• Replenish and display product on the sales floor according to Visual Merchandising standards.
• Greet customers, direct them to products and areas, answer questions, and offer product knowledge.
• Maintain a positive, cheerful attitude with customers and team members while promoting the store and brand image.
• Report to work on time and notify the Store Manager in advance of any delays or absences.

Core Competencies

• Deliver the highest level of customer service as outlined in the Service Training Program.
• Prioritize brand and product knowledge training in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Promote a positive and respectful work environment.
• Respond to problem situations with professionalism and escalate special customer requests to management.
• Think critically to solve problems and approach challenges with agility.

Qualifications

• One to two years of retail store management preferred.
• High School Diploma.
• Excellent verbal and written communication skills with the ability to convey the Deckers Brands Vision and Mission to team members and customers.
• Excellent team-building and organizational skills with exceptional attention to detail.
• Flexibility of schedule and hours to meet business needs.
• Proficiency in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Benefits

• Competitive pay.
• Employee discounts and perks.
• Global contests and opportunities for growth and development.