Seasonal Stock Associate, UGG

About the role

UGG, a division of Deckers Brands, exists to transform the lives of customers and each other by sharing passion and love for UGG. The mission is to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences customers desire. As a member of the Deckers Family, you represent the brand and deliver unique, personalized shopping experiences.

Responsibilities

• Create personalized shopping experiences that drive brand loyalty.
• Greet customers promptly and courteously upon store entry.
• Address all customer questions accurately and respond before they leave.
• Provide exceptional service from start to finish, including effectively communicating the return policy.
• Maintain a positive, cheerful attitude with customers and team members; promote store and brand image in all interactions, including adhering to a dress code.
• Provide exceptional customer service to both in-store customers and those who call on the phone.
• Operate the cash register and handle money accurately.
• Check inventory daily and ensure products are stocked and available for customers.
• Merchandise product in accordance with Visual Merchandising standards.
• Maintain a clean and well-organized back-stock area and employee break area, including daily vacuuming, sweeping, and dusting.
• Practice safety-consciousness and respond to theft in accordance with policies.
• Report to work on time and notify the Store Manager in advance if late or absent.

Core Competencies

• Ensure the highest level of customer service possible as outlined in the Service Training Program.
• Prioritize brand and product knowledge training in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Requirements

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to team members and customers.
• Highly motivated team player and self-starter.
• Flexibility of schedule and hours to meet the needs of the business.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.