Seasonal Showroom Administrative Assistant - Water Mill

About The Role

At The Shade Store, we simplify the custom design experience for our customers. This seasonal position is intended for approximately four months, with the potential to extend based on business needs. As a Seasonal Showroom Administrative Assistant, you’ll play a key role in supporting Design Consultants by coordinating appointments, maintaining showroom standards, and ensuring consistent, high-quality customer follow-up.

Responsibilities

• Support Design Consultants with customers by gathering project details and relaying information to the assigned Design Consultant.
• Respond to customer inquiries via various channels and provide timely responses.
• Engage with customers to provide them with product collateral and materials.
• Confirm customer’s appointment details to ensure the customer is clear on what to expect during their appointment.
• Engage with the customer to define and provide clarity to the project process, current state, and next steps.
• Set up and manage appointments for design consultations, ensuring accurate scheduling and timely follow-ups.
• Coordinate Consultations (SR + Virtual) as well as support In Home Visits to ensure proper showroom coverage.
• Follow up on rough/final quotes to customers to ensure quotes are opened and any outstanding questions answered.
• Collaborate with Design Consultants on their sales pipeline to identify the support needed.
• Maintain showroom standards, ensuring all showroom displays are fully operational and effectively showcase products.
• Support market events/training as a project coordinator.
• Available as a resource for the Area Sales Manager to collect and collate information.

Requirements

Core Skills:

• Team Oriented: Collaborating effectively with colleagues to achieve common goals and maintain a positive, supportive team environment.
• Effective Communication: Clearly conveying information to ensure understanding and foster collaboration.
• Customer Service: Going above and beyond to understand and exceed customer expectations at every touchpoint.
• Project Management: Organizing and executing tasks efficiently to meet deadlines and deliver successful outcomes.
• Prioritization: Identifying and focusing on the most important tasks to maximize productivity and impact.
• Attention to Detail: Managing multiple tasks with accuracy, ensuring customer information, appointments, and orders are handled meticulously.
• Time Management: Effectively balancing tasks such as administrative duties, customer follow-ups, and showroom operations to meet deadlines.
• Adaptability: Adjusting quickly to changing priorities, customer needs, and showroom dynamics.
• Problem-Solving: Identifying challenges and proactively finding solutions to ensure smooth processes and customer satisfaction.

Qualifications

• Experience: At least 1-3 years in retail, sales, project management or customer service with a focus on a high-end experience.
• Skills: Proficiency in Microsoft Outlook, Teams, and CRM systems (Salesforce, NetSuite, etc.) is preferred.
• Education: Associate’s Degree in a related field preferred or equivalent experience.

Benefits

Competitive salary
Medical Benefits
401k with Company Match
Up to $100k Life Insurance & Short-Term Disability (Employer Paid)
Legal and Pet Insurance Plans
Employee Assistance Program
Product Discount

THE SHADE STORE® Offer Is Contingent Upon Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date The Shade Store provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.