Showroom Administrative Assistant - Mill Valley

About The Role

At The Shade Store, we simplify the custom design experience for our customers. As a Showroom Administrative Assistant, you’ll play a key role in supporting Design Consultants by managing appointments, maintaining showroom standards, and ensuring excellent customer follow-up.

Work Activities and Tasks

• Support Design Consultants with customers by gathering project details and relaying information to the assigned Design Consultant.
• Respond to customer inquiries via various channels and provide timely responses.
• Engage with customers to provide them with product collateral and materials.
• Confirm customer’s appointment details to ensure the customer is clear on what to expect during their appointment.
• Engage with the customer to define and provide clarity to the project process, current state and next steps.
• Set up and manage appointments for design consultations, ensuring accurate scheduling and timely follow-ups.
• Coordinate Consultations (SR + Virtual) as well as support In Home Visits to ensure proper showroom coverage.
• Follow up on rough/final quotes to customers to ensure quotes are opened and any outstanding questions answered.
• Collaborate with Design Consultants on their sales pipeline to identify the support needed.
• Maintain showroom standards by ensuring all showroom displays are fully operational and effectively showcase products.
• Support market events/training as a project coordinator.
• Available as a resource for the Area Sales Manager to collect and collate information.

Showroom Operations

• Collaborate with the Area Sales manager to ensure schedules align with business needs.
• Support daily showroom operations by maintaining a clean, welcoming environment.
• Play an active role in merchandising updates, product launches, and showroom design enhancements.
• Maintain open communication with the team to support operational efficiencies and ensure seamless showroom operations.
• Monitor and maintain stock levels of swatches, showroom materials and marketing collateral.

Core Skills

• Team Oriented: Collaborating effectively with colleagues to achieve common goals and maintain a positive, supportive team environment.
• Effective Communication: Clearly conveying information to ensure understanding and foster collaboration.
• Customer Service: Going above and beyond to understand and exceed customer expectations at every touchpoint.
• Project Management: Organizing and executing tasks efficiently to meet deadlines and deliver successful outcomes.
• Prioritization: Identifying and focusing on the most important tasks to maximize productivity and impact.
• Attention to Detail: Managing multiple tasks with accuracy, ensuring customer information, appointments, and orders are handled meticulously.
• Time Management: Effectively balancing tasks such as administrative duties, customer follow-ups, and showroom operations to meet deadlines.
• Adaptability: Adjusting quickly to changing priorities, customer needs, and showroom dynamics.
• Problem-Solving: Identifying challenges and proactively finding solutions to ensure smooth processes and customer satisfaction.

Qualifications

• Experience: 1-3 years in retail, sales, project management or customer service with a focus on a high-end experience.
• Skills: Proficiency in Microsoft Outlook, Teams, and CRM systems (Salesforce, NetSuite, etc.) is preferred.
• Education: Associate’s Degree in a related field preferred or equivalent experience.