Seasonal Guest Engagement Guide
About the role
Birmingham Zoo Inc. (BZI) is a nonprofit, Association of Zoos and Aquariums-accredited Zoo and regional tourist attraction serving the greater Birmingham community and beyond. We advance wildlife conservation through responsible animal care, education, and local and global conservation efforts in support of our mission, Inspiring Passion to Conserve the Natural World.
The Guest Engagement Guide is responsible for facilitating the Kiwanis Giraffe Encounter (giraffe feeding) and supporting guest engagement through educational, interactive experiences. This role contributes to a positive guest experience by providing accurate information, promoting conservation messaging, and delivering consistent, welcoming service while maintaining safety standards and animal wellbeing regulations. All employees serve as ambassadors of the Zoo and are expected to act in a professional manner consistent with the Zoo’s mission and its core values of Passion, Excellence, Teamwork, Stewardship, and Inclusion.
Responsibilities
- Facilitates the Kiwanis Giraffe Encounter (giraffe feeding), including coordinating set-up and operations, supporting safe guest and animal interactions, and collaborating with staff and volunteers.
- Engages guests through interpretation, answering questions, and providing accurate information to support educational, safe, and welcoming experiences.
- Follows safety protocols and responds to operational needs, supporting a safe environment for guests, staff, and animals while contributing as a reliable team member.
- Adheres to all organizational policies and procedures as outlined