Seasonal Guest Engagement and Private Events Associates

About the role

Maymont is a 100-acre historic estate and park, located in Richmond, Virginia, with many unique experiences for all to enjoy, including the historic Maymont Mansion, The Robins Nature Center, arboretum, formal gardens, and habitats for native Virginia wildlife and farm animals. The Maymont Foundation is hosting an Open House Hiring Event seeking part-time seasonal Guest Engagement and Event Associates to support overall guest experience and events by providing excellent customer service to Maymont guests.

In-person interviews will be held on August 12, 2026 from 10:00am – 2:00pm and August 15, 2026 from 11:00am - 3:00pm at The Robins Nature Center, 2201 Shields Lake Drive, Richmond, VA 23220.

Responsibilities

• Be a first point of contact for all guests of Maymont, delivering excellent customer service, courteous communication and gracious hospitality
• Work with colleagues and volunteers to help administer guest experience operations during general admission days, programs and community events
• Provide guest support through ticketing for advance reservations and walk-ins, wayfinding, answering general questions, promoting and processing memberships, and retail sales
• Support organization-wide events and programs with flexibility to work nights and weekends
• Handle guests' needs by providing a professional and efficient response to inquiries, requests and concerns, in person and by phone
• Work with other staff to ensure every guest is informed and prepared for their Maymont experience
• Maintain current information on all Maymont experiences, including exhibits, events and programs, and effectively communicate offerings to guests
• Assist with other duties and tasks as assigned

Requirements

• Core Competencies:
  • Excellent customer service skills
  • Ability to professionally and courteously communicate during fast-paced and high-demand situations
  • Demonstrated ability to collaborate within and across teams
  • Ability to work flexible shifts including nights, weekends, special events and holidays
  • Basic computer competency required (MS Office, web-based software)
  • Flexibility and creativity
  • Ability to pass a background check
  • Valid driver's license required with reliable transportation to/from Maymont
• Education And Experience: High school diploma or GED, Customer service in retail, hospitality or similar guest-facing environment

Physical Demands

Frequent sitting, standing, walking and talking for extended periods, Frequent climbing, bending, stooping and lifting up to 50 lbs., Ability to work inside and outside in all weather conditions, Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus

Qualifications

This position is Part-Time Seasonal, Hourly. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.