Seasonal Customer Support Representative

About the role

This seasonal remote role is ideal for a customer-focused professional who enjoys solving problems and creating positive experiences through every interaction.

Responsibilities

• Deliver high-quality customer assistance by managing daily interactions, troubleshooting issues, and helping users get the most value from software solutions.
• Provide personalized customer support through phone calls, live chat, and email, with approximately 95% of time focused on customer interactions.
• Assist customers with software-related questions, including accounting, payroll, and tax-related inquiries.
• Troubleshoot customer concerns by identifying issues, explaining solutions clearly, and guiding users through product features.
• Maintain accurate records of customer conversations, requests, and resolutions.
• Communicate customer feedback and recurring issues to internal teams to support product improvements.
• Educate customers on new features, tools, and software functionality.
• Manage multiple customer conversations and tasks while maintaining accuracy, professionalism, and service quality.
• Work independently throughout the day while staying connected with remote teammates through meetings and collaboration tools.
• Adapt quickly to changing priorities, processes, and customer needs during peak business periods.
• Complete structured training to develop product knowledge, technical skills, and confidence in supporting customers.

Requirements

• The ideal candidate is a motivated and dependable individual who enjoys helping others, learns quickly, and can remain calm and solution-oriented during challenging customer interactions.
• Previous accounting or payroll experience is helpful but not required, as comprehensive training will be provided.
• A high school diploma, GED, or equivalent qualification.
• Previous customer service experience with a history of delivering professional and positive customer interactions.
• Strong verbal and written communication skills across phone, chat, and email channels.
• Ability to explain technical concepts clearly to customers with different levels of technology experience.
• Comfortable learning new software platforms and digital tools quickly.
• Strong multitasking skills with the ability to manage calls, emails, chats, and documentation simultaneously.
• Detail-oriented approach with the ability to handle customer information accurately and responsibly.
• Ability to stay composed, patient, and professional in high-volume or difficult customer situations.
• Self-motivated mindset with enthusiasm for continuous learning and improvement.
• Reliable attendance and punctuality throughout the scheduled workweek.
• Availability to work Monday-Friday, 10:00 AM-7:00 PM ET.
• Familiarity with U.S. payroll, payroll tax, accounting software, or CRM systems is a plus.

Benefits

• Seasonal full-time remote position running from August 31, 2026, through February 1, 2027.
• Competitive hourly compensation of $20/hour.
• Fully remote work environment with flexibility within defined scheduling requirements.
• Structured onboarding and training program to develop product and customer support expertise.
• Opportunity to gain experience in a fast-growing technology environment.
• Collaborative culture focused on learning, ownership, and customer success.
• Exposure to accounting, payroll, and business software solutions.
• Supportive team environment where contributions and ideas are valued.