Customer Service Representative

About the role

The Seasonal Customer Service Representative (CSR) is responsible for delivering high-quality customer support and sales services during the seasonal operational period. This is a desk-based role that includes both inbound customer service and outbound sales calls.

Essential Duties And Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional manner.
• Make outbound sales calls to existing and potential customers to promote products/services.
• Provide accurate information regarding offerings, pricing, and policies.
• Document all customer interactions and maintain detailed records in the system.
• Resolve customer issues and escalate complex cases as needed.
• Collaborate with team members and other departments to ensure efficient service and sales delivery.
• Adhere to company protocols, customer service standards, and sales procedures.

Work Schedule And Conditions

• Work Hours: Vary based on business needs; flexibility is required.
• Weekend Work: Required as part of the seasonal schedule.
• Mandatory 30-minute unpaid lunch break per shift.
• Work Environment: Seated desk job in an office setting.

Compensation

• Hourly wage as defined by company policy.
• Commission is earned on qualifying sales.
• Commission structure will be outlined during training and onboarding.

Qualifications

• A high school diploma or equivalent is required.
• Prior customer service and/or sales experience is preferred.
• Strong verbal and written communication skills are essential.
• The ability to work flexible hours, including weekends, is required.
• Proficiency with computers, phone systems, and CRM software is necessary.
• Dependability, punctuality, and teamwork are key attributes.

Training Requirements

Completion of a mandatory 3-week paid training program before the start of the season. Training includes systems orientation, customer service, sales protocols, and company policies.