Customer Service Representative

Responsibilities

• Organize and file all keys and documents according to internal and Lot number systems.
• Upload documents to the web during each sale.
• Communicate with various departments and customers regarding documents like LOLC's and Purge Documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure superior customer service is delivered to all customers.
• Support the RB Unreserved Commitment to Safety by maintaining a positive attitude and working effectively under pressure.
• Perform other duties as assigned.

Qualifications

• Previous work experience involving in-person interactions with customers.
• Experience using computers and learning new technology and software.
• Excellent keyboarding skills for data entry.
• A strong commitment to providing fantastic customer service.
• A friendly, outgoing, and patient personality.
• The ability to work well in a team environment, contributing where needed.