Customer Service Representative

Essential Duties and Position Responsibilities

• Functions as the primary internal contact for all Davol customers.
• Receives and answers all customer inquiries in a timely, courteous, and businesslike manner.
• Enters all customer orders into the Corporate System.
• Initiates documentation related to credits, return authorizations, freight claims, and other matters.
• Acts as the primary point of contact for Sales Districts, supporting them with various tasks.
• Communicates with customers to resolve issues and assists the Sales Department through telemarketing efforts.
• Maintains a comprehensive reference file on discontinued products, new products, line extensions, promotions, and other relevant data.
• Works all holidays mandated by C. R. Bard Corporate.
• Handles telephone calls during lunch breaks, company meetings, and events.
• Adapts to flexible work schedules as directed by management.
• Performs special projects as assigned.

Work Load

• A typical day involves handling incoming calls, conducting necessary research, completing paperwork, and assisting Sales Districts when needed.

Qualifications, Knowledge and Skills Required

• High school diploma or GED required.
• At least 4 years of Customer Service or order entry experience.
• Knowledge of Microsoft Office.
• Previous experience in a professional corporate environment.
• Excellent interpersonal, verbal, and written communication skills.
• Courteous and professional disposition.
• Ability to multitask effectively.
• Strong order entry skills.
• Flexibility to work select holidays and shift hours based on business needs.