Seasonal Customer Service Coordinator

Seasonal position starting Monday, 9/14/26 and ending Friday, 12/11/26 at our Gainesville, GA location. This is a temporary role with the potential to become permanent.

About the role

Join our LTL (Less Than Truckload) Customer Service Team supporting petroleum product movements from Mansfield’s supplier base to customers nationwide. You will communicate directly with a high-level customer to provide day-to-day support.

Responsibilities

• Receive customer calls and emails using a pleasant and helpful approach.
• Make outbound calls for customer setups.
• Identify customer needs and problems, resolving them promptly either directly or by coordinating with other departments while maintaining communication with the customer.
• Immediately contact appropriate groups when a customer requires additional service and ensure a smooth transfer of the call if needed.
• Enter orders and customer/site information into the ERP system accurately and in a timely manner.
• Schedule, coordinate, and manage LTL freight pickups and deliveries from suppliers to customer locations nationwide.
• Follow up on tasks to ensure problems are resolved and organize resources for quick access to information.
• Perform billing tasks, including running daily reports, analyzing issues, and proactively resolving pending transactions.
• Research, identify, and resolve cost, tax, and data-related issues on invoices.
• Collect, track, and reconcile vendor statements to resolve pending issues and prevent future invoicing problems.

Requirements

• High School Diploma or equivalent required.
• At least one year of professional work experience, preferably in customer service, data entry, or billing.
• Strong technical aptitude and ability to learn new software easily.
• Intermediate to Advanced Excel proficiency (desired for billing tasks).

Qualifications

• Professional phone demeanor with strong written and verbal communication skills.
• Strong interpersonal skills and self-motivated personality.
• Exceptional attendance and punctuality.
• Strong attention to detail and problem-solving/critical-thinking skills.

Work Environment

• 40-hour on-site work week (Monday–Friday, 8am–5pm).
• Sitting for extended periods while operating a computer keyboard, mouse, and other components.

Pay

$20/hour.

Schedule

Monday–Friday, 8am–5pm (9/14/26 through 12/11/26).