Customer Service Coordinator

About the Role

The Customer Service Coordinator assists customers with product orders while performing various office duties. This role operates under the direct supervision of the Customer Support Manager and requires strong organizational skills to manage multiple tasks in a fast-paced environment. The ideal candidate is a self-starter who thrives in a positive team environment and contributes to smooth communication with a focus on detail and accuracy.

Responsibilities

• Answers incoming phone calls and routes them to the appropriate party.
• Serves as the primary point of contact for specific customers.
• Greets visitors at the door and directs them to the appropriate department or employee.
• Performs office tasks such as filling printer paper and distributing mail.
• Provides cost, lead time, and status information to customers via email and/or telephone.
• Coordinates professional responses to customer requests.
• Approves and provides repair quotes to customers.
• Enters and archives customer purchase orders, repair orders, scrapped orders, and cancellations into the company’s MRP and Kinetic systems.
• Collaborates with other departments (Engineering, Production, Accounting, Quality, and Materials) to support customer requests.
• Assists with Accounting to help invoice and update purchase orders to receive payment, as necessary.
• Performs other assigned duties as deemed necessary or as required.