Customer Service Coordinator

Position Summary

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position is located at the Penske facility located at 108 Captain Neville Drive in Waterbury, CT.

Major Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Cookordination with district billing clerks as necessary.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. The associate must be able to work safely at heights using applicable ladders and elevated working platforms. The associate must be able to safely work in all weather conditions. Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Pay

$25.00 per hour

Benefits

To learn more visit https://penske.jobs/benefi

Penske is an Equal Opportunity Employer.