Customer Service Coordinator

Responsibilities

• Maintaining the Customer Relationship Management system (CRM).
• Answering phone calls and addressing customer inquiries.
• Greeting clients with a friendly and professional demeanor.
• Providing basic administrative assistance for various computer systems used in the calibration laboratory.
• Responding to customer service calls, emails, and web requests promptly and courteously.
• Coinciding field service work with customers and maintaining onsite schedule.
• Performing shipping and receiving duties, as needed.
• Processing calibration documents for technicians.
• Generating calibration quotes.
• Other duties and responsibilities, as necessary.