Seasonal Customer Service

Position Summary

The Customer Relations Associate performs various customer service activities, including greeting and acknowledging all customers promptly and friendly, handling merchandise with care, and providing information and direction to customers.

Essential Functions

• Secures all firearms brought into the store with trigger locks.
• Checks in all vendor representatives, completing visitor log information and controlling visitor badges.
• Supports a strong commitment to world‑class customer service and ensures a pleasant, productive shopping experience.
• Greets all customers as they enter the store in a friendly and outgoing manner.
• Handles customer merchandise returns; completes refund/exchange paperwork and sorts returns by category to the proper area.
• Sells appropriate hunting and fishing licenses.
• Handles and administers all incentive and reward programs.
• Maintains product knowledge and stays aware of advertised sales.
• Keeps work area clean, neat, and well stocked with supplies.
• Follows all company policies and procedures.
• Provides a legendary experience for every customer by assisting with buying decisions, identifying needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and In‑Store Pick‑up.
• All other duties as assigned.

Experience / Qualifications

• Minimum degree required: high school diploma or equivalent experience.

Knowledge, Skills, and Ability

• Ability to calculate discounts and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized point‑of‑sale register system.

Travel Requirements

None.

Physical Requirements

• Constantly stand and/or walk during shift.
• Constantly communicate with others to exchange information.
• Constantly repeat motions that may include the wrists, hands, and/or fingers.
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Occasionally work in low or high temperatures.
• Occasionally work in noisy environments.
• Light work that includes constantly lifting and moving objects up to 20 lb; occasionally lift objects up to 100 lb or more (team lift as needed).

Independent Judgment

Performs tasks under general supervision using established procedures and innovation. Chooses from limited alternatives to resolve problems, makes occasional independent judgments, and often recommends improvements to work procedures, policies, and practices.

Pay

Starting pay rate: $17.13 – $19.75 (part‑time).

Benefits

• Discounts on retail merchandise, restaurants, world‑class resorts, and conservation attractions.
• Dental and vision coverage.
• Voluntary benefits.
• 401(k) retirement savings plan.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.
• Additional employee perks.