Customer Service Seasonal

About the role

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.

Responsibilities

• Secures all firearms brought into the store with trigger locks
• Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges
• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
• Greets all customers as they enter the store in a friendly and outgoing manner
• Handles customer's merchandise returns; complete refund / exchange paperwork
• Sorts returns by category and return to proper area
• Sells appropriate Hunting and Fishing Licenses
• Handles and administers all incentive and reward programs
• Remains product knowledgeable
• Remains aware of advertised sales
• Keeps work area clean, neat and well stocked with supplies
• Follows all Company Policies and Procedures
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
  • identifying and evaluating customers' needs
  • making product recommendations based off this analysis
  • promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up
• All other duties as assigned

Requirements

• High school diploma or equivalent experience
• No travel required
• Constantly stand and/or walk during shift
• Constantly communicate with others to exchange information
• Constantly repeat motions that may include the wrists, hands and/or fingers
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Occasionally work in low or high temperatures
• Occasionally work in noisy environments
• Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
• Performs tasks and duties under general supervision, using established procedures and innovation; chooses from limited alternatives to resolve problems; occasional independent judgment required; often makes recommendations to work procedures, policies, and practices

Skills

• Ability to calculate figures such as discounts and make change to customers
• Ability to communicate in a friendly and professional manner to customers and other associates
• Ability to establish and maintain effective working relationships with Management, coworkers and customers
• Ability to operate computerized Point of Sale register system

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts and conservation attractions
• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund