Seasonal Customer Experience Representative - Bilingual (Part Time)

About the role

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out‑of‑the‑box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other. At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community. Our vision is to offer everyone a piece of the American spirit – one handshake at a time.

The Bilingual Customer Experience Representative provides information to customers in response to inquiries about products and services. They receive, document, and resolve customer complaints, handle day‑to‑day processing and troubleshooting of e‑commerce customer experience requests, and ensure timely execution of all customer experience communications. This role also supports Back Office Operations and works closely with the e‑commerce team.

Responsibilities

• Communicate with customers and resolve their concerns and issues with utmost urgency and professionalism.
• Protect the Boot Barn brand with clear communication, upholding product knowledge.
• Work in both individual and team environments to complete projects and initiatives.
• Provide sales support and assist with other projects within the company such as marketing initiatives.
• Data entry – update orders with status information.
• Obtain and evaluate all relevant information to research discrepancies.
• Communicate and coordinate with internal departments.
• Process requests for returns and exchanges of online orders.
• Demonstrate a high level of quality work, attendance, and appearance.
• Demonstrate a high degree of professionalism in communication, attitude, and teamwork with customers, peers, and management.
• Adhere to all local, federal, and state laws in addition to company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.

Pay

$15 per hour starting rate.

Schedule

10‑hour shifts. Closed on Thanksgiving and Christmas Day. Opportunity to stay on after the season.

Benefits

• Generous employee discount.