Part-Time Customer Service Representative (Bilingual)

Roles & Responsibilities

• Respond to customer inquiries and provide effective, professional assistance and guidance
• Resolve customer issues and concerns through phone, chat, and email channels with empathy and efficiency
• Maintain an up-to-date knowledge of our products and services to provide accurate information, and address customer queries effectively
• Document customer interactions and escalate complex issues as needed
• Collaborate with team members to ensure seamless customer support

Requirements

• Previous experience in customer service or call center roles highly preferred
• Bilingual fluency in Korean (spoken and written) is required
• Excellent communication skills, both verbal and written and a customer-first mindset
• Basic computer skills and familiarity with customer service software/tool, such as FreshCaller and/or FreshDesk
• Must be able to work on-site in our Fullerton office Monday through Thursday

Work Schedules

• Working hours: Monday - Friday 1:00 PM - 6:00 PM (5 hours per day, and 25 hours per week)
• Could work up to 30 hours per week occasionally

Benefits

• Catered lunch provided on all on-site days, featuring a rotating menu of local cuisines, plus a kitchen stocked with drinks and snacks
• Corporate parties, team bonding events, and much more!
• Competitive salary and benefits package

Pay

The reasonable estimated salary for this role ranges from ($18 to $20 per hour). Actual compensation is based upon factors such as the candidate's skills, qualifications, and experience.