Seasonal Concierge (Full Time) - Winter 2026/2027

About the Organization

The Grand Hyatt Deer Valley Hotel is located in the famed Deer Valley ski resort, approximately 40 minutes from the Salt Lake City International Airport. Part of a new development, the area is planned to include 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest “ski beaches” in the world.

The Grand Hyatt Deer Valley features 436 luxury accommodations, including 381 guest rooms and 55 residential units, with approximately 30,000 square feet of versatile indoor meeting space. Amenities include a lobby-level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.

Hyatt is a place where high expectations aren't just met—they're exceeded. It offers outstanding rewards and career opportunities in a warm, respectful, and inclusive culture.

About the Role

The Seasonal Concierge serves as a key guest-facing representative of Grand Hyatt Deer Valley, delivering elevated, personalized service throughout the peak winter season. This role requires deep knowledge of Park City, Deer Valley Resort, local attractions, and winter activities, including first-hand familiarity with skiing as a sport. The Concierge supports families, high-touch stays, and heavy request volume with professionalism, warmth, and efficiency, ensuring exceptional guest satisfaction during the busiest months.

Responsibilities

• Provide personalized guest service by arranging dining, transportation, ski rentals, lift tickets, childcare, and activity reservations with accuracy and care.
• Offer expert local knowledge, including informed recommendations on Park City attractions, Deer Valley Resort, winter activities, seasonal events, and hidden local gems.
• Demonstrate ski expertise by confidently explaining ski terrain, ability levels, lesson programs, gear needs, and resort navigation; connect authentically with guests about skiing culture and experience.
• Guide guests toward winter-specific attractions such as snowshoeing, tubing, sleigh rides, Nordic skiing, ice skating, and holiday programming.
• Manage high-volume request environments with composure, prioritizing requests and maintaining elevated service standards.
• Provide thoughtful care for families, special-occasion stays, and guests requiring additional attention or customization.
• Support on-property experience initiatives, including resort activations and seasonal programming.
• Maintain strong relationships with local vendors and partners to enhance guest offerings and secure preferred access.
• Deliver timely, polished responses to guest inquiries across all communication channels.
• Collaborate with Front Office, Recreation, and VIP teams to ensure seamless guest flow and coverage.

Qualifications

• Previous hospitality or guest-service experience preferred.
• Strong, demonstrated knowledge of Park City, Deer Valley, and surrounding attractions.
• First-hand familiarity with skiing—able to explain terrain, gear, lessons, and resort navigation confidently.
• Ability to thrive in high-volume, fast-paced environments with elevated guest expectations.
• Excellent communication, problem-solving, and interpersonal skills.
• Flexible availability, including evenings, weekends, and holidays.
• Warm, polished, guest-focused demeanor aligned with luxury service standards.

Note: This position does not provide sponsorship for work authorization or visa sponsorship.