Seasonal Holiday Concierge

About the Role

The Minted Holiday Concierge will join our team to provide virtual consultations for our customers, helping them navigate their holiday shopping with ease and creating a lasting positive relationship with our brand. You'll give customers a personalized tour and curated shopping experience of Minted products and services. In this seasonal role, your focus will be on building genuine connections, using your design and product knowledge to help customers find exactly what they need, and ensure a seamless holiday experience. Reporting to the Associate Manager, Celebrations Concierge, you will be an empathetic and passionate team member whose main objective is to offer the best possible customer experience while helping drive seasonal success. Our operation is open 7 days per week; candidates must be available to work weekends and evenings. The hours & schedule for the role are variable based on holiday demand.

Responsibilities

• Host 30-minute live, on-camera consultations to help customers personalize their holiday stationery designs
• Actively support revenue growth by leveraging soft sales strategies and tactics, ensuring customers feel comfortable throughout the process
• Upsell and cross-sell during all consultations in order to help the customer find the best possible stationery and/or decor
• Serve as dedicated customer advocate and brand ambassador, influencing the premium, positive perception of Minted
• Answer questions about Minted's full suite of products and services, customization, and assistance with how to place orders
• Collaborate with cross-functional teams when additional support is needed
• Document customer interactions thoroughly and accurately in our CRM
• Use tools & training to respond to inquiries and ensure our customers' satisfaction
• Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs
• Perform additional duties and projects as assigned by management

Qualifications

• Strong sales orientation and love for supporting the customer
• A calm, professional working environment conducive to a high-touch consultation
• Excellent written and verbal communication skills
• High attention to detail, are organized, and able to follow through
• Experience with Salesforce or other CRM software a plus
• The ability to appropriately represent the Minted brand on screen with customers
• A Bachelor's degree or equivalent work experience
• 2+ years of experience working with customers (preferably at a premium brand)
• Sales, concierge, or account management experience required

Skills

• Able to confidently, positively, and efficiently guide the customer through Minted's product and service offerings, and prioritize multiple tasks in a fast-paced, high-volume environment
• Personable and engaging, building relationships with customers, including cross-selling and up-selling
• Able to take direction and quickly learn new procedures, processes, and products
• Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
• Technologically adept; familiarity and experience with eCommerce a plus
• Able to reliably meet a required flexible/variable hour work schedule including weekends (at least one weekend day is required) based on business needs and adhere to company attendance policy

Compensation

The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees. Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate's primary work location, defined as their residence within 60 miles of a metropolitan area:

• Geo 2: Boston, MA; Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $22.23/hr
• Geo 3: All other U.S. metro locations - $20.40/hr

Salaries will vary based on various factors, including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.

CONTRACT END DATE - 12/31/2026