Concierge| Full-time - Year-round

Key Responsibilities

• Provide knowledgeable recommendations for dining, entertainment, outdoor recreation, and local attractions
• Secure reservations, tickets, and transportation for guests upon request
• Maintain up-to-date knowledge of resort amenities, events, and local happenings
• Act as a liaison between guests and other hotel departments to ensure a seamless experience
• Respond promptly to guest inquiries, both in person and via phone or email, with professionalism and warmth
• Maintain a clean, organized, and welcoming lobby presence at all times
• Aid with special requests such as floral arrangements, gift deliveries, or milestone celebrations
• Document guest interactions and preferences to enhance future visits

Qualifications

• Previous guest service experience required; concierge or front desk experience strongly preferred
• Strong knowledge of the Lake Tahoe area, including restaurants, activities, and seasonal events
• Excellent communication and interpersonal skills
• Able to multitask and remain calm under pressure
• Proficiency in computer systems and ability to learn Hyatt-specific platforms
• A genuine desire to make guests feel special and supported throughout their stay

Our Values

• Empathy
• Integrity
• Respect
• Inclusion
• Experimentation
• Wellbeing