Seasonal Client Advisor (W/M) - South Coast Plaza

Berluti, the only men's Maison in the LVMH Group, was born in Paris in 1895 and has grown through four successive generations of the Berluti family, cultivating the art of excellence and craftsmanship in shoes, while developing a passion for leather and patina. In 2005, the Maison launched its leather goods collection and, in 2011, a ready-to-wear collection. Today, the collections of clothing and shoes, both made-to-measure and ready-to-wear, and a wide range of accessories offer an innovative lifestyle while keeping the Berluti spirit.

About the role

The Client Advisor is crucial to the success of the business by acting as a brand ambassador and the direct link between the Berluti brand and its customers. Ensuring the highest level of customer service, you will uphold quality standards through an exceptional selling ceremony. You will develop a local and international client book with the ability to recruit and develop top clients.

Responsibilities

• Meet individual and store sales targets
• Incorporate product knowledge, brand information, and history in the selling ceremony with the end result of maximizing sales and building client loyalty
• Capture all relevant customer information for entry in the database
• Build and expand a client book; follow through with client concerns and inquiries; maintain customer correspondence to build clientele, improve relationships, and drive business
• Follow up with any shipping, alterations, repairs, or other matters related to clients
• Assist in visual merchandising, general housekeeping, and the maintenance of the store image
• Support shipping, receiving, and inventory control as required

Requirements

• At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with a passion for creativity, fashion, and the Berluti brand
• Ability to develop strong and lasting relationships with people through communication, organization, and follow-through skills
• Fluency in English is a must; speaking a second language is a plus

Pay

Hourly rate in the range of USD $26.00–$29.00 plus the opportunity for a bonus and commission.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Short and long-term disability coverage
• Various paid time off programs
• Employee discount and perks
• Two retirement plans, both with employer contributions