Client Advisor, South Coast Plaza

Fondato nel 1913 in Italia, il Gruppo Prada si è costruito su una tradizione di eccellenza e con una visione di innovazione. Il Gruppo, leader mondiale nel settore del lusso, opera in oltre 45 paesi con i marchi PRADA, Miu Miu, Versace, Church's, Car Shoe e Luna Rossa e conta dipendenti di oltre 100 nazionalità.

About the role

To be the "ambassador" who conveys and promotes the Brand philosophy and Values to the final Clients, guiding them into the world of the Brands. As such, you will be responsible for maximizing individual and team sales while providing an extraordinary and memorable luxury customer experience, placing the Client above all. You will discover their needs and expectations, foster meaningful relationships, and develop their Brand loyalty.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing excellence in service in accordance with the "client journey ceremony."
• Capture Customer data into the Company CRM to connect with clients, maintain and develop relationships, offer a personalized approach, and create future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, fostering open and constructive communication to ensure a consistent, exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer, providing an excellent in-store experience at all times.
• Be proactively engaged in cross-selling across all Departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay up-to-date with fashion trends and competitors. Demonstrate Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain high standards for the shop floor and visual display, complying with Company operational guidelines and stock procedures.
• Contribute to maintaining a high level of security and be attentive to prevent product theft.

Skills

• Passion for selling and stores
• Curiosity and interest in luxury, fashion, art, and design
• Experience in building long-lasting relationships with clients
• Ability to work both in a team and independently
• Excellent communication and interpersonal skills
• Ambition, resilience, self-motivation, result-driven, and problem-solving
• Passion and knowledge of the managed product category
• Fluency in English is a must; other languages are a plus

Benefits

Entrare a far parte della nostra Azienda significa lavorare in un ambiente creativo e internazionale, con team di persone motivate dalla curiosità e dalla ricerca dell'eccellenza. Il motore del nostro successo è l'importanza e il valore che diamo al talento e alla passione delle nostre persone, favorendone la crescita professionale. Il Gruppo Prada promuove un ambiente di lavoro inclusivo.