Client Advisor - South Coast Plaza

About the role

The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives. This includes creating an inviting and elevated environment for discerning clients, understanding their needs, and building long-term relationships through strategic follow-ups and the use of CRM tools.

Responsibilities

• Create a positive, inviting and elevated environment for the discerning client.
• Greet the client when they enter the store and listen to their needs.
• Demonstrate outstanding product knowledge to educate the client and address their needs.
• Create excitement with the client about the product and explain the value of being a Tourneau|Bucherer client.
• Partner with other Client Advisors as appropriate to make a sale.
• Obtain client information utilizing the CRM system to build an ongoing relationship.
• In the event that the client contact results in a sale, efficiently close and process the sale.
• Follow-up with clients utilizing the CRM system, including sending birthday and holiday cards, informing clients of new merchandise, and inviting customers to special events/campaigns.
• Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
• Become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment.
• Adhere to all store security procedures and set up cases and windows.
• Respect other Client Advisors fostering an environment of support and collaboration.
• Work with team members to ensure the store is at all times clean and attractive.
• Be on time and help set-up or close store depending upon shift.

Requirements

• A passion for building clientele and selling.
• Demonstrate an exemplary level of integrity and professionalism at all times.
• Must be able to work a flexible schedule throughout the week.
• Must have a polished and professional appearance with a positive attitude.
• Meet and exceed company assigned goals, metrics and objectives.

Qualifications

• 3+ years of relevant experience, preferably sales in the luxury market.
• Prior watch and fine jewelry experience is helpful, but not required.
• Excellent communication, interpersonal and customer relation skills.
• Sales driven and results orientated.
• Team player.
• Willing to be hands-on and work with the team to fulfill operational and organizational needs.
• Adaptable with an attitude of continuous learning.
• A Bachelor’s degree or equivalent in business or related discipline is preferred.
• Bi-lingual language proficiency is a plus to cater to our international customer base.