Seasonal Call Center Coordinator - Remote

About the role

We are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other's truest selves. We are looking for someone to deliver exceptional customer service through a remote call center while managing multiple client queues efficiently.

Responsibilities

• Delivering exceptional customer service through a remote call center while managing multiple client queues efficiently.
• Seeking opportunities to expand administrative support responsibilities to enhance the overall customer experience.
• Handle and manage inbound and outbound calls as assigned.
• Multitask effectively while maintaining quality on assigned calls.
• Monitor and update customer and employee schedules, including conducting reviews during audits.
• Update census engagement details for new hires.
• Generate and send tickets for additional outreach in accordance with client guidelines.
• Provide accurate information to employees who call in, while recording and managing outreach activities.
• Collaborate with team members to ensure adequate phone coverage and availability.
• Maintain a professional and distraction-free remote work environment.

Qualifications

• Exceptional verbal and written communication skills.
• Strong interpersonal, negotiation, and conflict-resolution abilities.
• Excellent organizational skills and attention to detail.
• Proficiency in multitasking while managing routine tasks.
• Strong analytical and problem-solving capabilities.
• Ability to prioritize and delegate tasks appropriately.
• Professionalism, integrity, and commitment to confidentiality.
• Ability to work efficiently from home using provided communication platforms.
• Reliable and consistent internet connection.
• Proficiency with Microsoft Office Suite, Google Workspace, or similar tools.
• Flexibility to perform other duties as assigned.

Requirements

• High School Diploma or equivalent is required.
• A minimum of one year of customer service experience is preferred.
• Fluent Spanish bilingual speakers are highly desirable.
• Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Pay

The typical base pay range for this role nationwide is $15 to $17 per hour. Your base pay is dependent upon your skills, education, qualifications, professional experience, and location.