Seasonal Contact Center Team - Remote

As a Contact Center Crew Member at Duluth Trading Company, you will be the front-line voice representing our brand to customers. Your mission is to deliver exceptional service with every interaction, serving as the go-to resource for product inquiries, creatively solving customer issues, and navigating our website seamlessly.

Schedule

This seasonal position requires a minimum commitment of 16 hours per week and at least 4 hours per shift, with availability for additional hours during high-volume peak weeks. Set shifts fall within two primary operational windows: 7:00 AM – 2:00 PM and 12:00 PM – 7:00 PM Central Standard Time.

Available in the following states: AL, AR, FL, GA, IA, KS, ND, LA, MI, MS, NV, NM, NC, OK, SC, SD, TN, TX, UT, WI, WV.

Work Environment

Embrace the convenience of working from the comfort of your home with this remote opportunity.

Start dates: October 12th, 2026; October 26th, 2026; November 9th, 2026.

Training takes place during the first two weeks after your start date. All new hires are required to complete 25 hours of training each week for the first two weeks, including a mandatory live class on the first day of training.

Responsibilities

• Promptly answer incoming calls, delivering world-class service that exceeds customer expectations.
• Expertly manage inquiries regarding products, pricing, promotions, and other concerns while assisting customers in placing orders over the phone.
• Effectively communicate sales and promotions.
• Provide innovative solutions for issues like defective items, lost orders, and refunds.
• Develop expertise in navigating the Duluth Trading website to assist customers.
• Track shipments and process price adjustments and shipping credits.
• Maintain solid knowledge of our product line, pricing, and policies.
• Capture and maintain accurate customer information.
• Proactively resolve customer concerns within empowered boundaries.
• Meet and exceed Key Performance metrics.
• Adhere to company policies and procedures.
• Participate in training programs aimed at skill enhancement, including individual and group coaching, role-playing exercises, and skills training.
• Perform special assignments as directed.
• Work with the team to achieve departmental and company goals.
• Embody the organization’s values in work behaviors and interactions.
• Promote cultural expectations and recognize performance to foster a positive work environment.

Requirements

• High School Diploma or equivalent (relevant work experience also considered).
• Previous inbound call center or customer service experience preferred.
• Strong teamwork, organization, and multitasking skills.
• Excellent communication skills for professional phone interactions.
• Knowledge of Duluth Trading Company products.
• Typing speed of at least 40 wpm.
• Computer proficiency, including web navigation and system toggling.
• At least 1 year of relevant experience.
• Authorization to work in the United States without sponsorship.
• Successful completion of all required training programs.

Benefits

• Daily pay available.
• 40% employee discount.
• Work from the comfort of your own home.

Pay

$15.75 per hour. Compensation is based on several factors including but not limited to education, work experience, and certifications.

About Duluth Trading Company

Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating. From ingenious Duluth workwear to comfortably capable Buck Naked Underwear to outside-embracing AKHG, it’s all about the innovative gear and gadgets that equip customers for a more hands-on way of life.