Seasonal Call Center Coordinator - Remote

Essential Duties and Responsibilities

• Delivering exceptional customer service through a remote call center while managing multiple client queues efficiently.
• Soliciting opportunities to expand administrative support responsibilities to enhance the overall customer experience.
• Handling and managing inbound and outbound calls as assigned.
• Multitasking effectively while maintaining quality on assigned calls.
• Monitoring and updating customer and employee schedules, including conducting reviews during audits.
• Updating census engagement details for new hires.
• Generating and sending tickets for additional outreach in accordance with client guidelines.
• Providing accurate information to employees who call in, while recording and managing outreach activities.
• Collaborating with team members to ensure adequate phone coverage and availability.
• Maintaining a professional and distraction-free remote work environment.

Qualifications, Skills And Requirements

• Exceptional verbal and written communication skills.
• Strong interpersonal, negotiation, and conflict-resolution abilities.
• Excellent organizational skills and attention to detail.
• Proficiency in multitasking while managing routine tasks.
• Strong analytical and problem-solving capabilities.
• Able to prioritize and delegate tasks appropriately.
• Professionalism, integrity, and commitment to confidentiality.
• Able to work efficiently from home using provided communication platforms.
• Reliable and consistent internet connection.
• Proficiency with Microsoft Office Suite, Google Workspace, or similar tools.
• Flexibility to perform other duties as assigned.

Education, Training And Experience

• A High School Diploma or equivalent is required.
• A minimum of one year of customer service experience is preferred.
• Fluent Spanish bilingual speakers are highly desirable.

Pay

The typical base pay range for this role nationwide is $15 to $17 per hour. Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance.

Benefits

We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. To learn more, visit: www.onedigital.com/careers.