Seasonal Bell Service Lead

Responsibilities

• Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guest
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Keeps record of all arriving/departing and in-house guests
• Provides transportation throughout Sunriver, Mt. Bachelor and surrounding area as needed
• Maintains records for all VIPs, special requests, etc.
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Provides accurate directions and resort information for guests
• Upsells other resort services and amenities to guests including Destination Delivers
• Maintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers when low and keeping desk organized and immaculate
• Schedules travel arrangements for guests
• Aids in luggage storage and retrieval
• Opens car doors for guests
• Valet parks cars
• Maintains knowledge of valet parking lot flow
• Performs special deliveries or errands for guests
• Delivers automobiles to guests ready to drive, which will require snow removal during winter season
• Maintains traffic control ensuring fire lanes are kept clear
• Delivers daily custodial duties for the inside and outside of main lodge and parking areas
• Inspects vehicle for damage; documents required repairs
• Inspects vehicle for operating condition and rectifies any deficiencies (i.e., tire pressure, oil/fuel/water levels)
• Inspects vehicle for cleanliness, inside and out; rectifies any deficiencies
• Resolves guest problems
• Logs all guest issues in HotSOS and provides appropriate follow up
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)
• Reports all safety incidents to on-duty supervisor
• Acts with responsibility towards all company property, supplies and equipment
• Maintains a professional appearance
• Follows all Sunriver Resort dress code standards
• Remains alert, courteous and helpful to the guests and colleagues at all times
• Performs all duties to property standards
• Performs concierge, front desk and PBX duties as needed
• Performs other duties as assigned

Qualifications

• Strong computer skills
• Strong working knowledge of Microsoft Office programs
• Ability to work well under pressure
• Ability to lead and supervise the evening bell service team, providing guidance, training, and support
• Ability to accurately give instructions, both verbally and written
• Ability to stand on feet throughout the shift, with intermittent periods of walking
• Ability to lift, carry, push & pull up to 50 lbs.
• Ability to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
• Ability to bend, squat, crawl, kneel, push, pull, run, walk on uneven surfaces
• Ability to work in a variety of weather conditions (rain, wind, snow, heat)
• Ability to climb stairs both indoors and outside in a variety of weather conditions (rain, wind, snow, heat)